At Usvotes, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a 14-day return policy to provide a smooth resolution process. Please review the details below.

Return Policy

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and unworn.
  • All original tags and packaging must be intact.
  • A valid proof of purchase (e.g., receipt or order confirmation) is required.

How to Initiate a Return

  1. Contact Us: Email [email protected] to submit your return request. Include:
    • The reason for the return.
    • Supporting documentation (e.g., photos of the item, if applicable).
  2. Approval Process: Once approved, you will receive detailed instructions on where and how to send your return.
  3. Important: Returns sent without prior authorization will not be accepted.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error caused by our fulfillment process.

Non-Returnable Items

  • Sale items or items purchased at discounted rates are not eligible for return.

Refund Policy

Refund Process

  • Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
  • If the return is approved:
    • A refund will be initiated to your original payment method.

PayPal Refunds

  • Refunds to PayPal accounts are usually completed faster but may still take up to 10 business days for the amount to reflect in your account.

Processing Times

  • Refund processing times may vary depending on your bank or payment provider.
  • If the refund is not reflected in your account within 15 business days of approval, contact us at [email protected] for assistance.

Exchange Policy

How to Exchange an Item

Exchanges are handled in two simple steps:

  1. Return the Original Item: Follow the steps outlined in the return policy to send back the original item.
  2. Place a New Order: Purchase the replacement item separately to ensure faster processing.

Damaged or Incorrect Items

We recommend inspecting your order upon delivery. If you receive:

  • A damaged or defective item.
  • An incorrect item.

Contact Us Immediately:

  • Email [email protected] with photos and a description of the issue.
  • A prompt resolution, including a replacement or refund, will be offered if applicable.

Contact Us

For further assistance or inquiries regarding returns, refunds, or exchanges, please reach out to us:

We are dedicated to providing a seamless post-purchase experience and appreciate your trust in Usvotes!