At Usvotes, we are committed to ensuring a seamless shopping experience. We understand that circumstances may arise where you need to cancel your order. Please review our detailed cancellation policy below to understand the process and your options.

1. How to Cancel an Order

Steps to Cancel

  • Contact Us: Email our customer service team at [email protected] as soon as possible.
  • Provide Details: Include your order number and reason for cancellation in the email to expedite processing.

Eligibility for Cancellation

  • Unshipped Orders: If your order has not been shipped, we will cancel it and issue a full refund to your original payment method.
  • Shipped Orders: Once an order has been shipped, cancellation is no longer possible. However, you can initiate a return once the order is delivered (refer to our Return Policy).

2. Refund Processing

Processing Timeline

  • PayPal Refunds: Refunds to PayPal accounts are usually completed faster, but it may still take up to 10 business days for the amount to reflect in your account.

Shipped Orders

  • If the order has already been shipped, it cannot be canceled. However, you may initiate a return after delivery by following the steps outlined in our Return Policy.

3. Order Cancellation by Usvotes

In certain cases, Usvotes may cancel your order due to the following reasons:

  • Suspected Fraud: If fraudulent activity is detected in connection with the order.
  • Pricing or Product Errors: If an item was listed with incorrect pricing or inaccurate product information.
  • Product Unavailability: If the item is out of stock.
  • Shipping Restrictions: If delivery to your location is not possible.

In such cases, you will be notified immediately, and a full refund will be issued to your original payment method.

4. Price Adjustments and Discounts

  • No Price Adjustments: We do not offer price adjustments or retroactively apply discounts to orders that have already been placed.
  • Pricing Questions: For any questions about pricing or promotions, contact our customer service team before placing your order.

5. Contact Us

For assistance with order cancellations or any related concerns, please reach out to us:

Our dedicated customer support team is here to assist you promptly and ensure your concerns are resolved effectively.

Thank you for choosing Usvotes!