At Usvotes, we are committed to providing a seamless and enjoyable shopping experience. Below is a detailed outline of our order, shipping, and delivery policies to ensure transparency and customer satisfaction.
Order Confirmation
Once you place an order, you will receive a confirmation email containing:
- Order Details: Information about the items you ordered.
- Shipping Information: Your shipping address (e.g., country, street number, company name, unit).
- Review Carefully: Please review this information and contact us immediately at [email protected] if any corrections are needed.
Missing Confirmation Email: If you don’t receive a confirmation email within 24 hours:
- Check your spam/junk folder.
- Contact us for assistance if it is not there.
Shipping Policy
Processing Times
- Orders are typically processed within 6–7 business days.
- During peak periods (e.g., holidays, sales events), processing times may take longer.
Shipping Notification
Once your order is shipped, you will receive a Shipment Confirmation Email, which includes:
- Order Number: For reference.
- Carrier Details: The shipping provider handling your delivery.
- Tracking Number(s): For tracking the progress of your shipment.
Shipping Methods and Costs
| Country | Shipping Method | Shipping Time | Shipping Cost |
|---|---|---|---|
| United States | Standard Shipping | 8–22 business days | $20.99 USD |
| Worldwide | Standard Shipping | 15–30 business days | $35.99 USD |
- Note: Shipping times may vary due to customs inspections, weather, or peak periods. In rare cases, delays of up to 5 business days may occur.
Payment Methods
We now exclusively accept payments through PayPal. This secure payment method ensures a safe and reliable transaction for all our customers.
- PayPal: Use your PayPal account for a quick and secure checkout process.
Tracking Your Order
Track your order using the tracking number provided in your Shipment Confirmation Email:
- Updates: It may take up to 24 hours for tracking updates to appear on the carrier’s website.
- International Orders: Once the package arrives in your country, local postal services will handle the delivery. Use the same tracking number on the local postal service’s website for updates.
Note: Tracking is active for 60 days. After this period, we may not be able to assist with tracking inquiries.
Delivery Policy
We take great care to ensure your order is delivered safely and on time.
Damaged Items
If your order is damaged during transit:
- Contact us at [email protected] within 5 business days of delivery.
- Provide photos of the damaged items and, if possible, report the issue to the carrier at the time of delivery.
Change of Shipping Address
If your order is being shipped to the wrong address:
- Contact us at [email protected] as soon as possible.
- Important: Orders are shipped to the address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, it can be re-shipped at your expense.
Important Notes
- Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a product quality issue.
- Force Majeure: In the event of natural disasters or unforeseen circumstances (e.g., extreme weather, customs delays), order processing and shipping may be delayed. We will process your order as soon as possible under these conditions.
Contact Us
If you have any questions, concerns, or need assistance, please contact us:
- Email: [email protected]
We are here to assist you and ensure a smooth and hassle-free shopping experience.